Providing World Class
Contact center solutions
Specializing in Benchmarking Best Practices
Operations
- Free evaluation of all business processes
- Quickly identify key areas of opportunity for customer experience and business cost
- Applying Lean Six Sigma methodology
- Project Managment
BPO Services
- US BPO
- Nearshore BPO
- Offshore BPO
- Technical Support
- Customer Support
- Sales
- Training/Coaching
- Chat/Email/Social Media
- Virtual Assistant Placement
QA Services
- Call monitoring services
- Designing & Implementation
- Speech analytics
- NPS & CSAT Measurement
Technology
- CRM
- Phone Services
- WFM
- Coaching Platform
- Internet
- Security
CONTACT US FOR YOUR FREE BUSINESS EVALUATION
What sets World Class Contact Centers apart from the rest?
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With over 30 years of contact center experience, the WCCC team has worked in all facets of the contact center world. From being on the front line as representatives, to executive roles in Fortune 500 companies. This gives us a unique edge over our competitors.
Here at World Class Contact Centers we know what works and what doesn't. Unlike a lot of other BPO's when selecting employees to represent your brand, we don't just hire to fill bodies, we hire the perfect candiate for your needs.
We do this by using our proven personality based sourcing and interviewing methods, that places the right type of personality for the roll that's being filled.
World Class Contact Centers strive to share our continuous improvement approach because what worked yesterday may not work today.
Why be mediocore or stagnant in the way your customers are serviced?
Elevate your contact center operations and enhance your brand by providing world class white glove service!